Community Experience Manager (Australia)

Sydney, AUFull-timeCommunity ExperienceView all jobs

We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. Bumble is an equal opportunity employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

At Bumble, we envision a world free of misogyny where all relationships are equal. We take an active role in creating this world through our platform and community, that creates empowering connections in love, life, and business.

Bumble is looking for a Community Experience (CX) Manager who is compassionately driven to be the first point of contact for our users across all online mediums. In addition to developing the CX team, you will have the opportunity to act as the voice of the customer, and come up with creative ways to engage our users online and in real life.  

This role sits in our Sydney, Australia office, reporting directly to the Associate Director of Community Experience (who sits in Austin, Texas). You will be on the fun, compassionate global team of User Support Specialists and Community Experience Associates.  

Responsibilities

  • Oversee the CX Team day-to-day— schedule, manage, motivate, and lead by example.
  • Create and maintain authentic relationships with the  Bumble user base
  • Manage flow of community questions and engagements via social media and email with prompt responses and delegating cases to relevant teams
  • Technical troubleshooting
  • Analyze customer feedback and support trends
  • Understand user pain points, communicate their concerns internally, and influence our product and marketing
  • Use your product expertise to collaborate with and help other teams

Requirements

  • A passionate connection to Bumble’s mission and brand, rooted in empowerment, kindness, online accountability and ending misogyny.
  • Strong writing skills, editing skills, and keen attention to detail.
  • Ability to work independently, efficiently, and effectively in a fast-paced environment.
  • Enjoy working with people and have a sincere desire to help others.
  • Ability to work well with others in a collaborative work environment across countries. Transparency & communication with colleagues is key!
  • Knowledge and experience in the tech sector & customer service (ideally working with apps).
  • 2-3 years in a CX leadership position
  • Experience building, training, and scheduling a customer experience team.

  • Bonus points if you’re a Bumble user and have startup experience!
  • Preferred fluency in at least one other language in addition to English

Please apply by submitting your resume along with a cover letter explaining why you want to work for Bumble and why you’re the ideal candidate for this role!

To learn more about life at the Bumble Hive, click here: https://thebeehive.bumble.com/careers/

Applicants are expected to have current work authorization in the country that the role is located.

ABOUT BUMBLE
Since its launch in 2014, Bumble has grown to become one of the most relevant social networks worldwide. Today, Bumble, the "female first" app with over 55 million users, connects people across dating, friendship and professional networking. No matter the type of relationship, women make the first move on Bumble. Bumble recognizes the importance of relationships and how crucial they are to a healthy, happy life. We’ve built our platform around kindness, respect, and equality – and our users play an important part in that. Bumble holds its users accountable for their actions and has zero tolerance for hate, aggression or bullying. Bumble is available in 144 countries. Since 2014, Bumble has facilitated over half a billion women-led first moves and over four billion messages sent. Bumble is free and available in the App Store and Google Play.