User Researcher

Austin, TX, USFull-timeCommunity ExperienceView all jobs

We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. Bumble is an equal opportunity employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

At Bumble, we envision a world free of misogyny where all relationships are equal. We take an active role in creating this world through our platform and community, that creates empowering connections in love, life, and business.

Bumble is looking for a User Researcher to join our Community Experience Team in Austin, Texas. The User Researcher will work closely with our marketing strategists, designers, product team, and data analysts to deliver insights and actionable steps to shape and understand the Bumble customer experience to inform marketing plans and product roadmap.

Reporting to the Associate Director of Community Experience, the User Researcher will conduct studies to explore new opportunities, validate customer feedback, test concepts, and lead evaluative research about our current user experience. You’ll use your understanding of various research methodologies to develop a best-in-class process for user research across the company. If you are a self-starter, thrive in a fast-paced environment, and enjoy working autonomously and collaboratively - this is the position for you!

Responsibilities:

  • Utilize community feedback and work closely alongside the Marketing, Strategy, and Product teams to identify research opportunities
  • Conduct a variety of research studies from 1:1 interviews and focus groups to large-scale surveys
  • Market research including understanding attitudinal, demographic, and psychographic segmentation
  • Conducting aided and unaided brand awareness studies
  • Synthesize and share cultural trends cross-functionally based on both existing user base and target markets
  • User-based and target market-based persona development
  • Provide direction to market leads on commissioned and inbound research driving marketing and comms strategy
  • Synthesize and communicate research findings to stakeholders through storytelling, presentations, reports, and high level, easy to understand insights
  • Act as the voice of the customer along the consumer journey and identify pain points, solutions, and opportunities to innovate
  • Champion our users with empathy and a deep connection to our mission

Required experience, knowledge, and skills:

  • 2+ years in-depth experience in Human Factors, Experimental Psychology, Cognitive science OR comparable user and market research experience
  • Deep understanding of research methods, with experience in both qualitative and quantitative research
  • Understanding of user-centered design principles and UX best practices
  • Strong ability to work independently and take ownership and initiative
  • Comfortable working collaboratively with teams in multiple time zones
  • Experience with online survey platforms, such as SurveyMonkey and Qualtrics
  • Track record of working with cross-functional teams and influencing key product and marketing decisions with research findings
Please apply by submitting your resume along with a cover letter explaining why you want to work for Bumble and why you’re the ideal candidate for this role!

To learn more about life at the Bumble Hive, click here: https://thebeehive.bumble.com/careers/

Applicants are expected to have current work authorization in the country that the role is located.

ABOUT BUMBLE
Since its launch in 2014, Bumble has grown to become one of the most relevant social networks worldwide. Today, Bumble, the "female first" app with over 55 million users, connects people across dating, friendship and professional networking. No matter the type of relationship, women make the first move on Bumble. Bumble recognizes the importance of relationships and how crucial they are to a healthy, happy life. We’ve built our platform around kindness, respect, and equality – and our users play an important part in that. Bumble holds its users accountable for their actions and has zero tolerance for hate, aggression or bullying. Bumble is available in 144 countries. Since 2014, Bumble has facilitated over half a billion women-led first moves and over four billion messages sent. Bumble is free and available in the App Store and Google Play.