If you purchased Spotlight, SuperSwipes, or a Bumble Boost or Bumble Premium subscription, but it hasn’t activated in your account yet it could be for a few reasons:
- Your purchase is still being processed. You can check this within your purchase history on Google Play or iTunes.
- Your purchase failed. This can happen for a variety of reasons (e.g., insufficient funds, a restriction by your bank, a technical error, etc). You can check to see if your purchase was fully processed within your purchase history.
- Your purchase wasn’t properly activated on our end.
If you’ve been charged and your purchase hasn’t been reflected in your Bumble account, please contact our Support Team and send them a screenshot of your receipt. If you made your purchase through Google Play or iTunes, the receipt will be in the email linked to those accounts. We can’t accept a screenshot of your credit card statement as it doesn’t show exactly what you purchased.