What is Bumble?

What is Bumble?

Bumble was born out of a desire to reinvent the antiquated rules of dating. We empower women by giving them the ability to control the conversation when dating, finding friends, and networking online. Bumble has made it necessary, and therefore acceptable, for women to make the first move. This is extremely significant: Prompting women to initiate the conversation has led to the highest post-match chat rate in the industry. The unique model of putting women in charge and employing robust reporting has allowed Bumble to achieve incomparably low reports of harassment and abuse. Bumble is a safe platform for people to connect in dating, friendship, and networking. Things change when women are in control.

What is Bumble BFF?

Bumble is the first app of its kind to bring dating, friend-finding, and career-building into a single social networking platform. Bumble BFF is the place where you can meet your new best friend, partner-in-crime, wingwoman, or workout partner!

To access Bumble BFF, follow these few steps:

If you're new to Bumble: Select 'New Friends' during the account creation process. After selecting this option, you'll be using the app in Bumble BFF mode.

If you're an existing Bumble user: On the page where you swipe through potential connections, tap on the Bumble mode at the top of the page. This will take you to the mode-switching menu where you can toggle between Bumble Date, Bumble BFF, and Bumble Bizz. Select BFF and start using the app to find friends!

What is Bumble Bizz?

Bumble is the first app of its kind to bring dating, friend-finding, and career-building into a single social networking platform. Bumble Bizz is the place where you can network, connect, and career-build with other professionals in your area.

To access Bumble Bizz, follow these steps:

If you're new to Bumble: Select 'Networking' during the account creation process. After selecting this option, you'll be using the app in Bizz mode.

If you're an existing Bumble user: On the page where you swipe through potential connections, tap on the Bumble mode at the top of the page. This will take you to the mode-switching menu where you can toggle between Bumble Date, Bumble BFF, and Bumble Bizz. Select Bizz and start using the app to change your professional life.

Bumble Bizz transforms the way brands and users network, develop new career opportunities, and seek out mentoring opportunities. Every swipe is an opportunity to expand your network and make empowered career moves! It all starts with one connection.

What is Bumble Web?

We’re excited to announce that Bumble is now available on web! On Bumble Web, you can log in to an existing account or register using Facebook or your phone number to create an account via bumble.com. You can view, match, chat with your connections, and receive notifications from Bumble via your computer and web browser.

Reporting a User, Safety Concern, or Incident

Does Bumble customer support have a phone number?

Bumble does not have a customer support phone number, but our team is always here to help you! We receive a large number of technical questions and requests, and we’ve found often they are more easily explained in writing.

You can contact the Bumble Support Team online 24/7 in the following ways:

  1. Directly within the app through the "Contact & FAQ" button
  2. Email our Support Team here.
  3. Through our Facebook Support page, or Twitter Support page.

Please note we do not offer support via Instagram or other social media channels.

We are aware that there are a handful of fake customer support phone numbers posted on various websites - none of these are affiliated with Bumble.

How can I report someone?

We strive to maintain the Hive as a safe and enjoyable place to make authentic, kind connections. If you ever encounter a user who you feel has violated our Community Guidelines, please let us know so that we can take action.

There are two different ways to report someone on Bumble - via their profile, and via a conversation.

To report someone from their profile, please follow these steps:

  1. Scroll to the bottom of their profile and tap the "Block and Report" button.
  2. Choose one of the report reasons and include any additional comments for our moderation team. You can share as much or as little information as you feel comfortable with, but the more information we have, the easier it is for us to support you and take action.
  3. Tap "Submit report".

To report a user from the Conversations menu, please follow these steps:

  1. From your conversation, tap on the 3 dots in the top right-hand corner.
  2. From here, tap “Block & Report”.
  3. Be sure to specify the reason for the report and submit. You can share as much or as little information as you feel comfortable with, but the more information we have, the easier it is for us to support you and take action.

Once we receive the report, our moderation team will review it as soon as possible. Due to privacy guidelines, we can’t always reveal the results of a report, but please know that we take every report seriously and handle each case with care.

Check out our Community Guidelines, Terms of Service, and Safety Tips for additional information. The safety of our community is our top priority, and we want all users to feel comfortable and empowered in the Hive. Feel free to reach out to our team if you have additional questions; we’re here for you!

How can I report a fake profile?

We have a zero tolerance policy for fake profiles on Bumble and a team that works 24/7 to keep them out of the Hive. If you ever see something suspicious, please don’t hesitate to report it to us!

If you come across a profile that you believe is fake, follow these steps to report it:

  1. On the user's profile, scroll to the bottom and select the "Block and Report" option
  2. Choose "Stolen photo" as your report reason and include any additional comments for our moderation team
  3. Tap "Submit report"

If you have already matched and started a conversation with a user that you'd like to report, the process will be a little bit different. Please follow these steps:

  1. From your conversation, tap on the 3 dots in the top right hand corner
  2. Select the option to "Block and Report"
  3. Choose "Stolen photo" as your report reason and include any additional comments for our moderation team
  4. Tap "Submit report"

Additionally, you can contact our Support Team directly and include the following information:

  • The exact name, age, bio, and photos that appear on the profile that you are reporting (if you have them, screenshots are very helpful!)
  • The location (city, state, country) where the profile was seen

Other information that could help includes the user's move makers and/or additional photos that are used on the profile. The more details you can provide, the quicker we’ll be able to locate and remove this profile from the Hive.

Privacy & User Data

I think my Bumble account has been hacked

If you believe that someone else has signed into your Bumble account there are a few security precautions that we recommend.

If you sign in to Bumble with your Facebook profile we recommend that you update your Facebook password immediately.

Additionally, you can log out of any active sessions involving your Facebook profile by following these steps via Facebook.com

  1. Go to your Security and Login Settings on Facebook
  2. Select Where You're Logged in
  3. Select the session you want to edit and click End Activity.

If you sign into Bumble with your phone number we recommend that you update your password immediately with these steps:

  1. Log out of Bumble
  2. Tap "Use Another Option" to log in
  3. Instead of typing in your password, tap "Forgotten Password"
  4. Follow the prompts to reset your password

Please reach out to our Support Team directly with any other concerns - we’re here for you!

Signing Up & Getting Started

How can I view my profile as it appears to others?

To view your profile as it appears to other Bumble users, follow these steps:

  1. Tap the profile avatar icon in the top left corner of your screen
  2. Tap the circular photo of your profile image in the center of the screen (do not tap the pencil icon - this will prompt you to edit your profile)
  3. Scroll down to view your profile

I’ve accidentally signed into the wrong Facebook account. How do I switch?

Start by logging out of Bumble by selecting the "Log Out" button in the settings menu. Next, you'll launch Facebook through either the mobile web browser or through the Facebook app. From here, you'll need to log-in to your desired Facebook account. Lastly, relaunch Bumble and select "Continue with Facebook". This will allow you to launch Bumble using your desired Facebook account.

Why can’t I crop photos?

Photo uploading on Bumble is optimized so that photos fill the space they are placed within. If you upload a photo in landscape orientation, it's possible that the sides will be cropped from view. Try uploading photos in portrait orientation for best results!

Safety on Bumble

Safety on the App

On Bumble, your safety is important to us. Our Community Guidelines were created to ensure that everyone in the Hive upholds our values of kindness, respect, and equality. In addition to our guidelines, we are grateful for a strong community that helps hold each other accountable. We will never hesitate to take action when someone has broken the rules – we’ve got your back!

We will always be here to support you, however we also believe that our users should feel empowered to exercise good judgment and take safety precautions when meeting new people. Here are a few tips from our team on how to stay safe when connecting on Bumble.

1. Be Cautious about Sharing Personal Information

Your phone number, home address, and any other private details about your life are all yours. Consider keeping them top secret until you feel confident that you can trust the person you’re chatting with. If you wouldn’t share this info with a stranger in real life, it’s probably best to hang onto it.

Safety can even start before the first message. Be aware that your profile can contain lots of personal information as well. If the information in your profile could be used to locate you, it might be worth omitting. For example:

  • It’s 100% okay to leave out specifics about where you work. We love seeing jobs listed as “Account Manager” at “Tech Company” or “Barista” at “Locally-owned shop.”
  • Do you love solo hikes at dusk? It may be safest to avoid posting a photo that shows you in a specific location you frequent.

2. Never Share Financial Information or Transfer Money

Even after trust is established, there is never any reason to share your bank information. If someone asks for payment information (e.g., bank routing details, mother’s maiden name, credit card numbers), report it immediately.

3. Use Our Block/Report Feature

We have a team of moderators working around the clock to keep out spam, fake profiles, and anyone who violates our Community Guidelines. The best way to bring our attention to an account that sets off any red flags, is to use our in-app reporting option. All reports are kept completely anonymous, so a reported user will never know who flagged their account.

If you ever miss the opportunity to report someone within the app (e.g., because you unmatched with the user or you deleted your account), it’s not too late! You can always make a report via our Contact Us button in the app, or by emailing us. Our dedicated and caring Support Team takes every report seriously and is always willing to help.

Not sure if what you experienced is worthy of a report? Trust your gut; if it doesn’t feel right, it probably isn’t. Our team of moderators will investigate and take an appropriate action. Meeting new people shouldn't be scary, and a healthy dose of preparation can make all the difference in helping you feel at ease. 

Safety IRL

On Bumble, your safety is important to us. Our Community Guidelines were created to ensure that everyone in the Hive upholds our values of kindness, respect, and equality. In addition to our guidelines, we are grateful for a strong community that helps hold each other accountable. We will never hesitate to take action when someone has broken the rules – we've got your back!

We will always be here to support you, however we also believe that our users should feel empowered to exercise good judgment and take safety precautions when meeting new people. Here are few tips from our team on how to stay safe when connection on Bumble:

1. Channel Your Inner Secret Agent

Some people might prefer to preserve a little mystery before a date, but it's always okay to do a little homework before meeting a new person in real life. Do they have any skeletons big enough to have made the news? Are they the webmaster for a popular Buffy fan page? It never hurts to know these things early.

2. Ask for Verification

No one wants to be catfished. If you're meeting a match in person that doesn't have that little blue checkmark, ask them to verify beforehand. It takes less than a minute – here's how!

3. Set up a Phone Date

Talking on the phone or scheduling a video chat can be a great way to ensure that you really vibe and that you feel comfortable moving things to an in-person meetup. Who wants to brave traffic unless they've had the comfort of a great call first?

4. Meet in a Public Place

This isn't an 80s rom-com; we don't recommend having a date pick you up at your place or vice versa. It can be a lot of fun to pick a place you've both never been to before – that new food truck you've been meaning to try, the roller rink you pass every day on your commute – the possibilities are endless, and more importantly, safer. At a total loss for where to go? See if we have Bumble Spot in your area!

Meeting in a lively public place also means you can enlist the help of staff or other patrons if you need help. If something doesn't feel right, it's always ok to prioritize your safety. Want to slip away? You can ask a waiter to give your date a note. Need your match to give you space? Ask a bouncer to have them escorted out. Keeping yourself safe is more important than anything else.

5. Tell Someone You Trust

Whether it's your mom, your roommate, or your entire group text of BFFs – tell someone (1) where you're going, (2) who you're meeting, and (3) when you get home. If it makes you feel more comfortable, you can even send your person a screenshot of your date's profile for good measure. You can temporarily share your location (iPhone / Android) on your phone with your inner circle.

Meeting a new person shouldn't be scary, and a healthy dose of preparation can make all the difference in helping you feel at ease.

Matching & Messaging

Why can't I start a conversation with somebody I've swiped right on?

After two users have mutually right-swiped one another, a match is created. After a match is created, you'll see a notification appear on your screen. From here, you can either start a chat or continue swiping through other profiles.

After a match has been created, what follows depends on the user’s gender.

On Bumble, women always make the first move. If she doesn't initiate a conversation within 24 hours, the connection expires.

Men cannot initiate a conversation with women. However, they can show that they're especially interested in her by using the daily 24-hour extend feature.

Bumble was designed to counter problematic and antiquated hetero dating norms, so the above rules do not apply to same-sex matches or to connections made in Bumble BFF. In these cases, either person has 24 hours to make the first move before the connection expires.

Why has my match/message disappeared?

If a connection is no longer visible or if your conversation has disappeared, the user in question has unmatched you, deleted their account, or they've been blocked by Bumble.

Don't worry - there are plenty of bees in the Hive. Keep swiping!

Can I go back if I swiped the wrong way?

If you've accidentally swiped left, you can shake your phone to Backtrack on your last decision. Keep in mind you only get three Backtracks at a time. Each Backtrack you use is restored after 3 hours. You can get more Backtracks by sharing your Bumble love on Facebook, Instagram, and Twitter.

Can I search for a specific person on Bumble?

Bumble was designed to help you make brand new connections with people in your area, so we currently do not have the option to search for specific people.

Why am I seeing people from an area outside of my own?

Bumble shows you people in or very close to your location. Once you’ve swiped through all of the people in your area, Bumble will automatically find other users in places nearby. We don't want you to run out of people to swipe on! (Besides, who knows who you might find just a little farther away?)

How can I recover a deleted match?

It's not possible to recover a match you've deleted. To avoid accidentally deleting a match, Bumble asks you to verify that you want to delete a connection first!

Why am I not receiving any matches?

The more information you put into your profile, the more chances you have to find a match! You can add up to six photos to your profile and having more photos will increase your chances of receiving right-swipes. We'll let you in on a little secret: Higher quality photos always perform better.

Why did I run out of people to swipe on?

If you're running out of users to swipe on you may have too many filters selected in your Settings. Too many filters will limit the amount of users that fit into your search criteria.

If you run out of users to swipe on, try widening your search criteria (age and distance ranges) and removing a few filters to expand your Hive.

Premium Features

Why isn't my Bumble Boost working?

Why isn't my Bumble Boost working? I don't see anyone in my Beeline.

You may not have anything to see in your Beeline — yet! After signing up for Boost, your admirers will start populating in real-time. Keep in mind that your Beeline will constantly be updating with your admirers based on your search criteria.

Why isn't my Bumble Boost working? It's asking me to pay again.

Bumble Boost subscriptions are profile-specific. If you've deleted your account and created a new one, your Boost subscription will not automatically transfer over to the new profile. Don't worry — our team can take care of this for you! Just reach out to the Support team by clicking on the “Feedback” button in your “Settings” menu.

Why isn't my Bumble Boost working? Where are my expired connections?

When you subscribe to Bumble Boost, you'll be able to rematch with your last five expired matches as well as any new expiring connections.

Account & Settings

Why has my photo been moderated?

We work hard to ensure that Bumble is a safe and empowering platform for all of our users. Our photo moderation rules are in place to protect our community.

If you photo has been moderated, it will most likely be for one of the following reasons:

  • Your photo contains erotic content
  • You're wearing swimwear or underwear. Swimwear is OK in a pool or beach setting, but no bathroom mirror selfies or similar are allowed
  • Your photo is of someone under 18 by themselves
  • Your face is not clearly visible for some reason. This can include the image file being too small, your face being obscured, or too many filters being used
  • Your photo contains a watermark (this is only OK in Bizz mode)
  • Your photo has a caption or text laid over it
  • You have uploaded a photo of someone who is not you
  • Your photo contains firearms (see http://bit.ly/2G08MJ4)

Additional Resources

Helpful Resources for Support

You’re never in this alone. If something happens on the app, via text, or in person, know that the entire Hive cares about you and wants to make sure you’re supported. Please get in touch with us, and reach out to one of the resources below:

How does Bumble work?

How does Bumble work?

As a social network rooted in promoting kindness, respect, and empowerment, Bumble provides ways for our users to make genuine connections. Bumble is the first app of its kind to bring dating, friend-finding, and career-building to a single platform. Users can swipe and create connections in the following ways:

  • Bumble Date: A place for users to find potential dates.
  • Bumble BFF: A place for users to form platonic friendship connections.
  • Bumble Bizz: A place for users to swipe for mentorship, networking, and career-building.

How does messaging work on Bumble?

After two users have mutually right-swiped one another, a match is created. After a match is created, you'll see a push notification appear on your phone's lock screen. From here, you can either start a chat or continue swiping through other profiles.

The steps that follow will depend on the user’s gender.

On Bumble, women always make the first move. If she doesn't initiate a conversation within 24 hours, the connection expires.

Men cannot initiate a conversation with women. However, they can show they're especially interested by using the daily 24-hour extend feature.

The above rules do not apply to same-sex or connections made in Bumble BFF. In these cases, either person has 24 hours to make the first move before the connection expires.

When do Bumble matches expire? And what happens once they do?

Both parties must respond within 24 hours after matching with someone on Bumble Date, or the match expires - unless you decide to extend the match or rematch using Bumble Boost. If you do this, your match will be highlighted and placed at the front of the queue.

How can I extend a match?

To extend an expiring connection, click on the expiring profile and choose the option to extend the match for an additional 24 hours. If you are Boost member, you can extend as many matches as you want; non-paying members can only extend one match per day. Please note: You can't extend the same match more than once!

Can I get an expired match back?

Expired matches will appear in the app again, so don't worry - you'll get another chance to match with these users. You can also rematch with expired connections instantly with a subscription to Bumble Boost!

Is your app only for heterosexuals?

Bumble is for everyone! The app was originally designed to disrupt traditional gender roles in heteronormative dating, but we have since expanded to same-sex dating as well. On Bumble, women make the first move. In same-sex matches, either person is encouraged to make the first move. The other person has 24 hours to respond, or the connection expires. By prompting our users to be bold and make the first move, 2.9 billion messages have been sent!

Are there any rules?

Only a few! Please, check our Guidelines and Terms and Conditions to make sure you play safely and responsibly!

Can I use multiple Bumble modes?

Yes, you can use more than one Bumble mode at a time and maintain separate profiles for each mode.

Tap on the Bumble mode at the top of the page where you swipe through potential connections. You will be taken to the mode-switching menu. From the mode switching menu, you're able to select which Bumble mode you'd like to be active in for that session — Bumble Date, Bumble BFF, or Bumble Bizz.

How can I unblock a user?

Once you've blocked a user, it's not possible to unblock them.

How does Bumble Web work?

Navigating Bumble on your web browser will be slightly different than you're used to if you are an existing Bumble user. Here's how it works:

  • To indicate that you like a profile, click the check mark icon. To pass on a profile, click the X icon.
  • To find out more about a potential match, you can scroll through their profile by clicking the arrow icon at the top and bottom of each profile, or by using the key cursors on your keyboard.
  • To start a chat and Make the First Move, go to your "Match Queue", choose which match you'd like to speak with and start the conversation. In opposite sex connections women will need to start the conversation and have 24 hours to do so before the match expires. In same sex connections, either person is encouraged to start the conversation.

Does Bumble Web include all the features available from the app?

Unfortunately not yet. We are working hard to bring the same experience on Web, but currently features like Beeline or Advanced filters are not available.

Signing Up and Getting Started

Where can I download Bumble?

You can download the Bumble app in the Apple AppStore and in the Google Play Store. You can also access Bumble via your browser at bumble.com.

Is Facebook the only way to sign up?

No! If you're a new user, you'll be able to register and log in with either your phone number or your Facebook account.

We suggest using Facebook to help build your profile by importing your name, age, etc. This speeds up the sign-up process as well as ensuring the information on your profile is genuine and reliable.

Do I have to pay for Bumble or is it free?

Bumble is free, and always will be!

We have a few optional premium features to enhance your Bumble experience, such as Bumble Boost and Bumble Coins. Bumble Boost unlocks features such as, seeing users who have already swiped right on your profile, re-matching with expired connections, and extending your matches for an additional 24 hours.

With Bumble Coins you can send Super Swipes to make a bold first impression, and activate Spotlight to maximize your profile views.

How do I connect my Spotify account to my profile?

To connect your Spotify account to add top artists to your Bumble profile:

  1. Tap the grey Person Icon in the upper left corner of your screen
  2. Tap the Pencil Icon in the circular photo in the center of the screen to open the profile editor
  3. Scroll down under Linked Accounts
  4. Tap the green bar that says Connect your Spotify
  5. You will be prompted to enter your login credentials for Spotify, tap Log in
  6. If you are already logged in, you will be prompted to accept the Terms & Conditions of use. 

If you don’t want all of your top artists to appear (though don’t you want to know if your match shares the same guilty pleasure tastes as you?), tap Hide artist under the circular artist photo.

How do I connect my Instagram account to my profile?

To connect your Instagram feed to your Bumble profile:

  1. Tap the grey Person Icon in the upper left corner of your screen
  2. Tap the Pencil Icon in the circular photo in the center of the screen to open the profile editor
  3. Scroll down under Linked Accounts
  4. Tap the red bar that says Connect Your Instagram
  5. You will be prompted to enter your login credentials for Instagram, tap Log in

Profile & Account Settings

How can I change my password?

If you created an account with Facebook, you do not need a password to sign in and out of Bumble.

If you used your phone number to create your Bumble account, you will need to do the following:

  1. Sign out of Bumble via the settings menu
  2. On the sign-in page, select "I've forgotten my password"
  3. You will receive a SMS, or phone call verification with a verification code.
  4. After inputting the verification code included with the text, you will be prompted to reset your password.

How can I add photos?

Add photos to your Bumble profile by following these steps:

1. Start by going to your profile

2. Click on "Edit Profile"

3. Click the "+" sign to upload a photo from your phone's library, import a photo from Facebook, or upload a brand new one.

Please note that you can add up to six photos to your Bumble profile!

How can I change my profile photo?

To change your profile photo, follow these steps:

1. Start by going to your profile

2. Click on "Edit Profile"

3. Drag any of your photos to the first position in the profile preview. Everyone will now see this photo first!

How can I delete a photo?

To remove a photo from your profile, follow these steps:

1. Start by going to your profile

2. Click on "Edit Profile"

3. Click on the "X" at the bottom of the photo and that photo will be deleted.

How can I verify my profile?

Want to verify your profile? Here’s how:

1. Tap the verify button, either in your profile or on another person’s badge.

2. You'll be prompted with an example of one of a hundred random photo poses by Bumble. Take a selfie mimicking that pose and send it to the Bumble administrators using the simple step-by-step verification process outlined in-app.

3. All photos are reviewed by a real person on Bumble’s team!

4. In a few minutes, you'll receive a confirmation or rejection of your verification.

5. Happy swiping!

Why do I have to show my school or job information?

One of the most important aspects of the Bumble experience is that our users provide reliable information on their profiles.

Job and education information provide you with a deeper understanding of who you’re swiping on and who’s swiping on you. Pulling this information from your Facebook profile means these details are more likely to be authentic and reliable.

If you don’t want to show your school or job information for privacy reasons, you can select an old occupation and/or school, change your Facebook information to be less specific, or delete these details from your Facebook profile.

Alternatively, you can deny Bumble access to your work and education information during the account creation process.

How can I add new occupation or education info to my profile?

To add new job or school information just follow these simple steps:

  1. Click on your Profile Edit screen and select the section you would like to update.
  2. You can choose to input a personalized occupation and education, or select from our list of 'General Occupations' in the menu.
  3. If you're using our Android app, the new information will be shown automatically.
  4. If you're an iPhone user, pull down on the screen to refresh and update your info.
  5. You can select any of your listed jobs or schools to display on your profile.
  6. If you change jobs at any point, or you want to change this information for any other reason, follow these steps again.

How can I change my location?

Your location will be automatically established by your phone's GPS and cannot be set manually. If you believe your location is incorrect, please contact our Support team so we can update our geo-database!

How can I enable location services for Bumble on my iPhone?

To enable location services for Bumble on iPhone, follow these steps:

1. Open your device settings

2. Scroll down and select Bumble

3. Find the "Location" option and ensure that "While Using the App" is selected

How do I enable location services for Bumble on my Android?

To enable location services for Bumble on an Android device, follow these steps:

1. Open your device settings

2. Scroll down and select Personal

3. Find the "Location Services" icon

4. Toggle the option from "off" to "on" Bumble will only access your location when you have the app open.

How can I change my location on Bumble Web?

Your location is automatically determined by your Internet browser. If your location is incorrect, please make sure that you grant permission for your browser to access your location. If you are also using Bumble via the app, your profile will default to your phone location; this will update each time you launch the app.

How can I change my gender?

To change your gender, click on "Edit Profile" and select your desired gender under "My basic info". Keep in mind that you can only change your gender once. You won't be able to change it back!

What is Snooze?

Snooze is a feature that allows you to pause activity, or hide your profile on Bumble, while keeping your matches. Whether you’re on vacation, swamped with work, need some time to focus on yourself, or are taking a digital detox, we understand that everyone needs a break sometimes, and we encourage you to go offline so you come back to our community a healthier, more balanced person - whenever you’re ready.

Snooze hides your profile from potential matches for either 24 hours, 72 hours, a week, or indefinitely. While you’re snoozing you have the option to set an away status that can be seen by your active matches, as these connections will remain. You can turn Snooze on or off within your settings.

*Please note, whenever you want to deactivate Snooze mode and return to Bumble, your matches will receive a notification stating that you’re back.

For more information, please visit: Bumble Snooze.

Will my connections expire while Snoozed?

While Snoozed, matches that do not have an active conversation will expire.

Matches that you’ve been messaging with will not expire. These connections will receive your designated away status until you come back!

Who will be able to see my profile when Snoozed?

While Snoozed, your profile will only be viewable to your current connections.

Will I still be able to chat to my matches with Snooze on?

While Snooze is on, all of your activity on Bumble will be paused. This means that you cannot chat with your current matches. If you choose to continue your conversations, Snooze will be turned off and your profile will revert to an active status.

Will my matches be notified when I turn Snooze off?

Yes! We created Snooze to provide a way for users to take a break while also fostering online accountability. We notify your matches when you’re back online in order to foster this accountability and ensure that everyone is treated with kindness and respect.

Will I receive a notification when my profile in ‘un-snoozed’?

Yes! We will send you a notification when your designated Snooze period expires and welcome you back to the Hive!

Will I still be able to swipe when my profile is on Snooze?

When your profile is Snoozed, all of your activity on Bumble will be paused. This means that you will not be able to swipe or match with users until you turn off the feature, or when your designated Snooze period ends.

How do I delete my profile?

Made a meaningful connection and no longer on the dating scene?

Finding a great romantic connection doesn’t mean having to step back from your social and business growth! You can delete just your Date profile, while sticking around on Bizz and BFF. Here’s how!

Need a digital detox?

You can take a break without losing your entire account. Check out Snooze.

Calling it quits for real?

To delete your account, please follow these steps:

  1. Open the "Settings" menu of the app.
  2. Scroll to the bottom and click on the "Delete account" button.
  3. You will then be prompted to list your reason for deletion and type "Delete" to finalize the process.

*IMPORTANT NOTE: As with other apps, simply removing, uninstalling or deleting the Bumble app from your phone will not erase your account entirely. You must follow the steps above to delete your profile. If you've already deleted the app from your phone and need to delete your account entirely, please reach out to our Support Team -- we’ll be happy to help you with this!

Please note if you subscribed to a paid membership you will need to take the necessary steps with the App Store or Google Play Store to ensure you are not charged an auto renewal subscription fee.

We’ll miss you in the Hive! You’re welcome back anytime.

Premium Features

What is Bumble Boost?

Bumble Boost is one of our premium features.

When you sign up for Bumble Boost, you can:

  1. See everyone who has right-swiped you (your Beeline)
  2. Extend your matches by 24 hours
  3. Rematch with expired connections

Learn how to sign up for Boost by clicking on the pixelated green circle in your Match Queue!

How can I sign up for Bumble Boost?

On your Connections screen, you'll see a gray question mark icon in the top right corner. Click on the icon and then choose the option to subscribe to Bumble Boost.

Alternatively, on the same screen you can click on the pixelated green circle containing a blurred photo. This represents the users that have swiped right on you! Click on this circle and you will be redirected to a subscriptions page for Boost, where you can sign up.

Finally, you can click on on one of the silver circles you see around the photos of your expired connections. These are the expired matches that you missed!

How can I cancel my Bumble Boost subscription through iTunes?

If you would like to cancel your Bumble Boost subscription, follow these steps:

  1. Go to Settings on your iPhone or iPad and select iTunes Store and App Store.
  2. Click on your Apple ID at the top of the screen.
  3. Click on View Apple ID. You might need to sign in or use Touch ID.
  4. Click on Subscriptions.
  5. Click on the subscription that you want to manage. (If you don't see a subscription but are still being charged, make sure that you're signed in with the correct Apple ID.)
  6. Use the options to manage your subscription. You can choose a different subscription offering, or click on "Cancel Subscription" to cancel your subscription. If you cancel, your subscription will stop at the end of the current billing cycle.

How can I cancel my Bumble Boost subscription through Google Play?

If you've subscribed to Bumble Boost through Google Play and want to cancel your subscription, follow these steps:

  1. Open Google Play store
  2. Go to "Account" under the Play store menu
  3. Click on "Subscriptions" and you will see your active app subscriptions.
  4. Click on your Bumble subscription and then click "Cancel"

How can I cancel Bumble Boost if I bought it with my credit card?

If you're an Android user and have subscribed to Bumble Boost using your credit card, follow these steps to cancel

  1. Tap the menu icon at the top left of the app
  2. Tap on the Bumble Boost section just underneath your profile photo
  3. Choose "Manage your subscription"
  4. Use the option on-screen to cancel

You'll still be able to use your subscription until its expiration date!

I'm not happy with my Bumble Boost subscription. How can I get a refund?

As stated in our Terms and Conditions, any purchases made in the Bumble app are non-refundable.

Feel free to read more about our Terms and Conditions here: http://bumble.com/terms

What are Bumble Coins?

Bumble Coins is our in-app currency, which allows our users to purchase features such as SuperSwipe or Spotlight.

Spotlight is designed to advance your profile to the top of the stack to be viewable by more people instantly, while SuperSwipe lets you tell a potential match you’re confidently interested in them.

What is SuperSwipe?

SuperSwipe is a premium feature that lets you tell a potential match you’re confidently interested in them. Here’s how it works:

  1. Tap the heart icon on someone's profile to let them know that they stand out. Each SuperSwipe requires a single Bumble Coin. Have a few potential matches? You can purchase as many as 20 Bumble Coins at once for immediate use in the app.
  2. After you've got your coins, you're ready to get started!
  3. They'll be notified that you're interested in getting to know them better.

What is Spotlight?

Spotlight is our new premium feature designed to advance your profile to the top of the stack to be viewable by more people instantly. When you use two Bumble Coins to activate Spotlight, for 30 minutes we will shuffle your profile to the top without anyone knowing.

Can I make purchases on Bumble Web?

At the moment purchases for Bumble Boost and Bumble Coins must be processed via your mobile device on the Bumble app. For instructions on how to cancel your subscription, please see our "Premium Features" section above.

Still have questions? Contact Us