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Why has my subscription or purchase not been activated?

If you purchased Spotlight, SuperSwipes, or a Bumble Boost or Bumble Premium subscription, but it hasn’t activated in your account yet it could be for a few reasons:

  1. Your purchase is still being processed. You can check this within your purchase history on Google Play or iTunes.
  2. Your purchase failed. This can happen for a variety of reasons (e.g., insufficient funds, a restriction by your bank, a technical error, etc). You can check to see if your purchase was fully processed within your purchase history.
  3. Your purchase wasn’t properly activated on our end.

If you’ve been charged and your purchase hasn’t been reflected in your Bumble account, please contact our Support Team and send them a screenshot of your receipt. If you made your purchase through Google Play or iTunes, the receipt will be in the email linked to those accounts. We can’t accept a screenshot of your credit card statement as it doesn’t show exactly what you purchased.