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Requesting a refund

You can make one-time purchases on Bumble (like Bumble Boost), or start a subscription. Refund eligibility depends on our Terms and Conditions, and the factors below:

  • The platform you used (iOS, Android, or Bumble Web)
  • Your location
  • What you purchased

Apple payments (iOS):

Apple manages payments and controls all refund decisions for Bumble payments made through Apple. To request a refund:

  1. Visit reportaproblem.apple.com
  2. Sign in with your Apple ID
  3. Select 'I would like to' and choose 'request a refund'
  4. Follow the prompts to submit your request

Google Play payments (Android):

To request a refund:

  1. Open the Google Play Store
  2. Tap your Profile > Payments & subscriptions > Budget & history
  3. Select the Bumble purchase, then tap Request a refund

Bumble Web payments:

If your payment was made directly through Bumble Web, please contact our support team. Our team will review your request and get back to you. 

  1. Contact our support team
  2. Choose 'help with payment'
  3. Fill out the form and submit it